The matatu industry may have generated a culture of its own. Before the late John Michuki stepped in and brought order, the industry was unregulated and renowned for reckless drivers, rude touts who hardly took showers for days on end and overpacked passengers squeezed in seats like sardines in a tin.
The adage that things changes on the outside and only remains the same on the inside holds true for this sector. Despite the stencilled passenger numbers on the vehicle’s body, which reads anything like, ‘mtu 14’ ‘vichwa 14’, ’14 skulls’ and so on in a creative fashion, the truth is, a fourteen seater carries eighteen passengers at most.
Though professionalism is witnessed across several matatu saccos, some are known to break laws with impunity. Touts rudeness is so ingrained that it is part of qualifications to this sector.